---
title: "Configuring Users and Roles"
description: "Veeam App for ServiceNow supports the following roles: To assign a role to a user or user group, perform the following steps: Log in to your ServiceNow instance as a ServiceNow Administrator."
canonical: "https://helpcenter.veeam.com/archive/security_plugins_servicenow/1/guide/sn_configure_rbac.html"
breadcrumb: "User Guide > Configuring App > Configuring Users and Roles"
dateModified: "2026-10-09"
---

# Configuring Users and Roles

Veeam App for ServiceNow supports the following roles:

<table style="width:100%;" class="Blue_Table">
  <tr style="vertical-align:top">
    <th>
      <p>Role</p>
    </th>
    <th style="width:70%;">
      <p>Description</p>
    </th>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p>Location User (location_user)</p>
    </td>
    <td style="width:70%;">
      <p>Can perform the following operations within a specific location:</p>
      <ul>
        <li class="Table_List"><span class="Table_List">Create data sources from templates</span></li>
        <li class="Table_List"><span class="Table_List">Create backup jobs from templates</span></li>
        <li class="Table_List"><span class="Table_List">Create backup job requests through the ServiceNow Service Catalog</span></li>
        <li class="Table_List"><span class="Table_List">Start and stop backup jobs</span></li>
        <li class="Table_List"><span class="Table_List">Run restore sessions</span></li>
      </ul>
      <p>The Location User role is assigned by the ServiceNow Administrator. Location scope is determined by the App Administrator or Location Administrator and includes access to specific app resources and collected data.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p>Location Administrator (location_admin)</p>
    </td>
    <td style="width:70%;">
      <p>Can perform the following operations within a specific location:</p>
      <ul>
        <li class="Table_List"><span class="Table_List">Give existing ServiceNow users and user groups access to app resources</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Edit templates</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create data sources from templates</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Delete data sources</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create backup jobs from templates</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create backup job requests through the ServiceNow Service Catalog</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Edit backup jobs</span></li>
        <li class="Table_List"><span class="Table_List">Start and stop backup jobs</span></li>
        <li class="Table_List"><span class="Table_List">Delete backup jobs from the app</span></li>
        <li class="Table_List"><span class="Table_List">Run restore sessions</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">View the My Events dashboard</span></li>
      </ul>
      <p>The Location Administrator role is assigned by the ServiceNow Administrator. Location scope is determined by the App Administrator and includes access to specific app resources and collected data.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p>App Administrator (global_admin)</p>
    </td>
    <td style="width:70%;">
      <p>Can perform the following administrative activities in Veeam App for ServiceNow:</p>
      <ul>
        <li class="Table_List"><span class="Table_List">Assign app roles to existing ServiceNow users and user groups</span></li>
        <li class="Table_List"><span class="Table_List">Give existing ServiceNow users and user groups access to app resources</span></li>
        <li class="Table_List"><span class="Table_List">Manage Veeam connections</span></li>
        <li class="Table_List"><span class="Table_List">Create and edit templates</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create data sources from templates</span></li>
        <li class="Table_List"><span class="Table_List">Delete data sources</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create backup jobs from template</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Create backup job requests through the ServiceNow Service Catalog</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Edit backup jobs</span></li>
        <li class="Table_List"><span class="Table_List">Start and stop backup jobs</span></li>
        <li class="Table_List"><span class="Table_List">Delete backup jobs</span></li>
      </ul>
      <ul>
        <li class="Table_List"><span class="Table_List">Run restore sessions</span></li>
        <li class="Table_List"><span class="Table_List">Manage events and incidents</span></li>
        <li class="Table_List"><span class="Table_List">View all app resources and collected data</span></li>
        <li class="Table_List"><span class="Table_List">View all dashboards</span></li>
      </ul>
      <p>The App Administrator role is assigned by the ServiceNow administrator.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p>ServiceNow Administrator</p>
    </td>
    <td style="width:70%;">
      <p>Can perform App Administrator operations and the following administrative activities:</p>
      <ul>
        <li class="Table_List"><span class="Table_List">Assign app roles to new and existing ServiceNow users and user groups</span></li>
        <li class="Table_List"><span class="Table_List">Configure integration with Veeam servers through the built-in guided setup</span></li>
      </ul>
    </td>
  </tr>
</table>

## Assigning Roles

To assign a role to a user or user group, perform the following steps:

1. Log in to your ServiceNow instance as a ServiceNow Administrator.
2. In the ServiceNow bar, click **All** > **User Administration** > **Users** or **All** > **User Administration** > **Groups**.
3. Click the user name or user group.
4. On the **Roles** tab, click **Edit**.
5. Filter the role collection by the *x_vesr_veeam_app* key word to display Veeam App for ServiceNow roles.
6. Select the role and click **Add**.
7. Click **Save**.

[![](images/user_assign_role.png)](images/user_assign_role.png){.toggle scale=80}

## Managing Access to Resources

You can grant granular permissions to user groups to the following app resources:

- Backup jobs
- Backup job templates
- Schedule templates
- Data sources
- Data source templates
- Data source credentials
- Veeam connections
- Backup repositories

The general procedure works as follows:

1. Log in to your ServiceNow instance as the App Administrator or Location Administrator.
2. Navigate to the required section.
3. Click the resource name.
4. In the **User Groups** field, specify a user group.
5. Click **Update**.

For more information on managing access to specific app resources, see the following sections:

- [Configuring Schedule Templates](sn_configure_schedule_template.md)
- [Managing VM Backup Jobs](sn_manage_vm_backup_jobs.md)
- [Managing Unstructured Data Jobs](sn_manage_unstructured_data_jobs.md)
- [Managing Unstructured Data Sources](sn_manage_unstructured_data_sources.md)
- [Viewing Inventory](sn_vm_inventory.md)