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Veeam Backup & Replication 9.5
Veeam Cloud Connect Guide

Support for Veeam Agents

Starting from version 9.5 Update 2, Veeam Backup & Replication tracks tenant Veeam Agent backups separately from tenant VMs. SPs who want to expose cloud repository for Veeam Agent backups should obtain and install a Veeam Cloud Connect service provider license that supports Veeam Agents. The SP should obtain a license for the total number of machines that all tenants working with this SP plan to back up with Veeam Agent for Microsoft Windows.

Machines protected with the Server and Workstation editions Veeam Agent for Microsoft Windows are tracked separately. The SP can choose to obtain a license that supports Veeam Agent backups of servers, workstations, or both. As well as tenant VMs, machines protected with Veeam Agent appear in license usage reports.

To provide the SP with sufficient time to install a license that supports Veeam Agents, Veeam Backup & Replication offers a grace period. The duration of the grace period is set to 60 days. Within this period, if the SP plans to process Veeam Agent backup jobs on the SP backup server, the SP should obtain and install a license that supports Veeam Agents.

Until the SP installs a license that supports Veeam Agents, Veeam Backup & Replication 9.5 Update 2 running on the SP backup server will process Veeam Agent backup jobs in the following way:

  • The SP backup server will process Veeam Agent backup jobs created by tenants (or their subtenants) who run Veeam Backup & Replication 9.5 Update 2. After such job creates a Veeam Agent backup in the cloud repository, Veeam Backup & Replication will immediately start the grace period.
  • The SP backup server will process Veeam Agent backup jobs created by tenants (or their subtenants) who run earlier versions of Veeam Backup & Replication. After such job creates a Veeam Agent backup in the cloud repository, Veeam Backup & Replication will not start the grace period. Instead, Veeam Agent backups created by such jobs will consume the backed-up VM counter in the Veeam Cloud Connect service provider license.

After a tenant upgrades to Veeam Backup & Replication 9.5 Update 2, its Veeam Agent backups will start consuming workstation and/or server counters in the SP license. If this license does not support Veeam Agents, Veeam Backup & Replication will start the grace period.

Backed-up VM counter in the SP license will remain occupied by tenant Veeam Agent backups for the next 30 days after a tenant upgrades to Veeam Backup & Replication 9.5 Update 2. After the 30-day period expires, Veeam Agent backups will stop consuming backed-up VM counter and continue consuming only workstation and/or server counters.

If the SP does not install a license that supports Veeam Agents, after the grace period expires, Veeam Backup & Replication will stop processing Veeam Agent backup jobs on the SP backup server.

Support for Veeam Agents Note:

Veeam Backup & Replication tracks machines protected with Veeam Agent for Microsoft Windows by their names. If a machine changes its name, during the next Veeam Agent backup job session, this machine will be processed as the new one and increase the workstation or server counter in the SP license. To adjust the number of managed workstations and/or servers in the license, the SP can reset VM count for the tenant. To learn more, see Resetting Tenant VM Count.

Support for Veeam Agents 

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