Upgrading to Veeam Backup & Replication 10

To perform upgrade of Veeam Backup & Replication to version 10, you must be running version 9.5 Update 3 or later on the supported operating system (refer to the System Requirements section of this document). To upgrade from previous versions, contact Veeam Customer Support.

Upgrade Checklist

Check the following prerequisites before you upgrade Veeam Backup & Replication:

1. Make sure that servers that you plan to use as backup infrastructure components meet the system requirements listed in the System Requirements section of this document.
2. Make sure that the virtual environment you are going to protect with Veeam Backup & Replication meets the requirements listed in the Platform Support section of this document.
3. Are you running Veeam Backup & Replication 9.5 Update 3 or later? If yes, perform the upgrade procedure described below. To upgrade from previous versions, contact Veeam Customer Support.
4. Are you using Veeam Availability for Nutanix AHV 1.0? Veeam Backup & Replication 10 is not compatible with this version. If you upgrade to Veeam Backup & Replication 10, you must also upgrade from Veeam Availability for Nutanix AHV 1.0 to Veeam Backup for Nutanix AHV 2.0. For instructions, see the Upgrading from Veeam Availability for Nutanix 1.0 section of the Veeam Backup for Nutanix AHV User Guide.
5. Are you using Veeam Availability Orchestrator 1.0 or 2.0 ? Veeam Backup & Replication 10 is not compatible with these versions. Please wait until Veeam Availability Orchestrator 3.0 is generally available before upgrading.
6. Are you using an instance license to protect some of your vSphere or Hyper-V VMs with agent-based backup jobs in presence of a socket license? As an enforcement of the existing licensing policy, hosts where such VMs are running will require and consume socket licenses with Veeam Backup & Replication 10. This may result in your agent-based backup jobs failing after the upgrade due to insufficient socket licenses.
7. Veeam Backup & Replication 10 uses a new license file format. The setup wizard will offer to download your version 10 license automatically. This requires uploading your currently installed license to Veeam servers. If your backup server has no Internet connection, or if you prefer not to have your license uploaded, or in case of license upgrade issues, download your version 10 license from the Veeam Customer Portal manually. Note that you must have an active maintenance agreement at the time when you access the portal.

There can be situations where you encounter one of the following error messages after the upgrade: Cannot find any supported licenses for current product version or Invalid license. To learn how to fix them, see this Veeam KB article.

8. Make sure that there is enough space provided for Microsoft SQL Server configuration database upgrade. To calculate the required space, add at least 25% of free space to the Microsoft SQL Server configuration database size.

By default, the setup wizard installs Veeam Backup & Replication with Microsoft SQL Server Express. Mind that the maximum configuration database size for Microsoft SQL Server Express is 10 GB.

9. Perform backup of the corresponding Microsoft SQL Server configuration databases used by backup and Enterprise Manager servers, so that you can easily go back to the previous version in case of issues with upgrade. Note that the built-in configuration backup functionality does not protect Enterprise Manager configuration.
10. Are you using Veeam Backup Enterprise Manager? If yes, start the upgrade procedure from this component. Note that Enterprise Manager 10 supports backup server version 9.5 Update 3 or later, so you can potentially run both old and new product versions side by side.
11. Are you using Veeam ONE to monitor your backup infrastructure? If yes, upgrade it first. Veeam ONE supports monitoring of backup server version 9.5 Update 3 or later.
12. Are you using Veeam Backup Enterprise Manager server added to Veeam ONE? If yes, first upgrade Veeam ONE, second upgrade Veeam Backup Enterprise Manager, third upgrade Veeam Backup & Replication.
13. Check if the backup server you plan to upgrade is installed on the supported operating system. If not, you must migrate the server to the supported OS first, before performing the upgrade. For information on how to perform the migration, see this Veeam KB article.
14. Are you using Cloud Connect? If yes, check with your Cloud Connect service provider if they have already upgraded their system to at least the version you are upgrading to.
15. Are you using Veeam Availability Console? If yes, first upgrade it at least to version 3.0.0.2795, as described in this Veeam KB article.
16. Are you using Veeam Backup for Microsoft Office 365? If yes, upgrade it to version 4b or 4c to provide the compatibility with Veeam Backup & Replication 10. For details about version 4b, see this Veeam KB article, about version 4c — this Veeam KB article.
17. Make sure there is no active processes, such as any running jobs and restore sessions. We recommend that you do not stop running jobs and let them complete successfully. Disable any periodic and backup copy jobs, so that they do not start during the upgrade.
18. Are you using Veeam Agents version 2 and earlier operating in the standalone mode together with Veeam Backup & Replication? If yes, after you upgrade Veeam Backup & Replication to version 10, you must upgrade Veeam Agent on protected computers at least to version 3.0.

If you use Veeam Agents in the managed mode, Veeam Backup & Replication automatically upgrades them to the required version after you upgrade Veeam Backup & Replication itself.

Performing Upgrade

To upgrade Veeam Backup & Replication to version 10, perform the following steps:

1. Make sure you have checked all the prerequisites listed in the Upgrade Checklist.
2. Download the required version of the Veeam Backup & Replication ISO from the Veeam Backup & Replication Download page.
3. Make sure the latest run for all existing jobs has completed successfully. Rerun the failed jobs.
4. Make sure there are no running jobs, restore sessions, Instant VM Recovery sessions and SureBackup jobs. We recommend that you do not stop running jobs and let them complete successfully. Disable any periodic and backup copy jobs temporarily to prevent them from starting during the upgrade.
5. If necessary, perform the configuration backup, as described in Running Configuration Backups Manually.

Mind that, if you have at least one password created in the Password Manager on the backup server, Veeam Backup & Replication requires that you encrypt the configuration backup. For more information, see Creating Encrypted Configuration Backups.

6. Mount the product ISO and use autorun, or run the Setup.exe file.
7. Click the Upgrade tile to launch the upgrade wizard.
8. Follow the same steps as described in the Installing Veeam Backup & Replication section. Be sure to select the same SQL database and instance that was used by the previous product version.

At the Ready to Install step of the upgrade wizard, select the Update remote components automatically check box to automatically upgrade Veeam Backup & Replication components on all servers added to the backup infrastructure. For more information, see Server Components Upgrade.

9. Wait for the setup program to perform the upgrade.
10. Open the Veeam Backup & Replication console. If necessary, the automated upgrade wizard will automatically appear, prompting you to upgrade the product components running on remote servers. Follow the wizard to complete the upgrade process.
11. If some remote servers are unavailable at the time of upgrade, you can run the upgrade wizard at any time later from the main product menu, or by closing and re-opening the Veeam Backup & Replication console. Note that the out-of-date product components cannot be used by jobs until they are updated to the backup server version.
12. Enable any scheduled jobs that you have disabled before the upgrade.

Note that immediately after upgrade, the backup server performance may decrease. This happens due to the maintenance job that optimizes the configuration database. The process may take up to an hour depending on the database size.

Unattended Upgrade

To correctly upgrade Veeam Backup & Replication in the unattended mode, perform the following steps:

1. Uninstall the previous version of the product.
2. Install a newer version of the product in the unattended mode. You must connect to the configuration database that was used by the previous product version.

For information on how to install Veeam Backup & Replication in the unattended mode, see Installing Veeam Backup & Replication in Unattended Mode.