---
title: "How Restore Works"
description: "To restore an item (record, field value or metadata), Veeam Backup for Salesforce first checks whether this item still exists in Salesforce and then does either of the following: If the item exists in Salesforce and it has not been changed, the..."
canonical: "https://helpcenter.veeam.com/docs/backup_salesforce/userguide/how_restore_works.html"
breadcrumb: "User Guide > Overview > Data Restore > How Restore Works"
dateModified: "2026-10-16"
---

# How Restore Works

To restore an item (record, field value or metadata), Veeam Backup for Salesforce first checks whether this item still exists in Salesforce and then does either of the following:

- If the item exists in Salesforce and it has not been changed, the product skips this item.
- If the item exists in Salesforce but it has been changed, the product updates this item using the backed-up data. 
- If the item exists in Salesforce but it has been moved to the Salesforce Recycle Bin, the product restores this item from the Recycle Bin.
- If the item does not exist in Salesforce, the product re-creates this item in Salesforce using the backed-up data.

Records can acquire the following states after completing current processing:

<table style="width:100%;" class="Blue_Table">
  <tr style="vertical-align:top">
    <th style="vertical-align:middle; width:18%;">
      <p>Record State</p>
    </th>
    <th style="vertical-align:middle; width:10%;">
      <p style="text-align:center;">Icon</p>
    </th>
    <th style="vertical-align:middle; width:65%;">
      <p>Description</p>
    </th>
  </tr>
  <tr style="vertical-align:top">
    <td style="vertical-align:top; width:18%;">
      <p>Created</p>
    </td>
    <td style="vertical-align:top; width:10%;">
      <p style="text-align:center;"><img border="0" src="images/icon_updated.png"/></p>
    </td>
    <td style="vertical-align:top; width:65%;">
      <p>Record has been created.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td style="vertical-align:top; width:18%;">
      <p>Updated</p>
    </td>
    <td style="vertical-align:top; width:10%;">
      <p style="text-align:center;"><img border="0" src="images/icon_updated.png"/></p>
    </td>
    <td style="vertical-align:top; width:65%;">
      <p>Record has been updated.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td style="vertical-align:top; width:18%;">
      <p>Undeleted</p>
    </td>
    <td style="vertical-align:top; width:10%;">
      <p style="text-align:center;"><img border="0" src="images/icon_updated.png"/></p>
    </td>
    <td style="vertical-align:top; width:65%;">
      <p>Record has been restored from the Recycle Bin.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td style="vertical-align:top; width:18%;">
      <p>Skipped</p>
    </td>
    <td style="vertical-align:top; width:10%;">
      <p style="text-align:center;"><img border="0" src="images/icon_updated.png"/></p>
    </td>
    <td style="vertical-align:top; width:65%;">
      <p>Record has been skipped.</p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td style="vertical-align:top; width:18%;">
      <p>Failed</p>
    </td>
    <td style="vertical-align:top; width:10%;">
      <p style="text-align:center;"><img border="0" src="images/icon_failed.png"/></p>
    </td>
    <td style="vertical-align:top; width:65%;">
      <p>Record has failed to be restored.</p>
    </td>
  </tr>
</table>

For more information on record states, see [Viewing Restore Sessions](viewing_restore_sessions.md).

## Related Topics

[How Veeam Backup for Salesforce Restores Object Hierarchy](data_restore.md)