---
title: "Getting Technical Support"
description: "If you have any questions or issues with Veeam Backup for Salesforce, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal."
canonical: "https://helpcenter.veeam.com/docs/backup_salesforce/userguide/support.html"
breadcrumb: "User Guide > Getting Technical Support"
dateModified: "2026-10-16"
---

# Getting Technical Support

If you have any questions or issues with Veeam Backup for Salesforce, you can search for a resolution on [Veeam R&D Forums](https://forums.veeam.com/) or submit a support case in the [Veeam Customer Support Portal](https://www.veeam.com/support.html).

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

- [Version information for the product and its infrastructure components](#about)
- The error message or an accurate description of the problem you are facing
- [Log files](#logs)

## Opening Support Case {#about}

To open a support case:

1. Switch to the **Configuration** page.
2. Navigate to **About**.
3. In the **Support** section, click **Open Support Case**.

::: note

It is recommended that you open only support cases related to the Veeam Backup for Salesforce specific issues from the Web UI. For general and license issues, use the [Veeam Customer Support Portal](https://www.veeam.com/support.html).

:::

[![Openning Support Case](images/support_case.png "Openning Support Case")](images/support_case.png){.toggle scale=60}

## Downloading Product Logs {#logs}

To download the product logs, do the following:

1. Switch to the **Configuration** page.
2. Navigate to **About**.
3. In the **Support** section, click **Download Logs**.
4. In the **Download Logs** window, specify a time interval for which logs must be collected:

   - Select the **Collect logs for the last** option if you want to collect data for a specific number of days in the past.
   - Select the **Collect logs for the specified time period** option if you want to collect data for a specific period of time in the past.

5. Click **Download**.

Veeam Backup for Salesforce will collect logs for the specified time interval and save them to the default download folder on the local machine in a single `log.zip` archive.

::: note

Product logs are available only to users with the *Administrator* role assigned. However, all users can download backup or restore session logs. To learn how to download these logs, see sections [Viewing Policy Sessions](viewing_backup_sessions.md) and [Viewing Restore Sessions](viewing_restore_sessions.md).

:::

[![Collecting Logs](images/support_logs.png "Collecting Logs")](images/support_logs.png){.toggle scale=60}