---
title: "How to Open Veeam Customer Support Call"
description: "If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Support Portal."
canonical: "https://helpcenter.veeam.com/docs/mp/hyperv_guide/how_to_open_support_call.html"
breadcrumb: "Veeam MP for Microsoft Hyper-V User Guide > Troubleshooting > How to Open Veeam Customer Support Call"
dateModified: "2026-09-10"
---

# How to Open Veeam Customer Support Call

If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the [Veeam Customer Support Portal](https://www.veeam.com/support.html).

Note that you will need to produce a .*zip* file of diagnostic data to send to Veeam Customer Support:

1. Open the Veeam UI.
2. Click the Help button and select Export Logs from the list.
3. Attach this file to your support request with the problem description.

::: note

If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload).

:::