---
title: "How to Open Veeam Customer Support Call"
description: "If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Portal."
canonical: "https://helpcenter.veeam.com/docs/mp/vmware_guide/how_to_open_veeam_support_call.html"
breadcrumb: "Veeam MP for VMware User Guides > Operations Guide > Troubleshooting > How to Open Veeam Customer Support Call"
dateModified: "2026-09-08"
---

# How to Open Veeam Customer Support Call

If none of the above steps resolve your issue, then you may open a support call with Veeam. Information on contacting Veeam Customer Support and the Veeam support policy is available at the [Veeam Customer Portal](https://www.veeam.com/support.html).

Note that you will need to produce a .*zip* file of diagnostic data to send to Veeam Customer Support, as described in [Viewing and Exporting Logs](viewing_and_exporting_logs.md). Attach this file to your support request with the problem description.

::: note

If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload).

:::