---
title: "Problems Accessing and Displaying Web UI"
description: "If using the default Log in using Windows credentials check box, the current user account must be a member of the Veeam Virtualization Extensions Users group."
canonical: "https://helpcenter.veeam.com/docs/mp/vmware_guide/problems_accessing_web_ui.html"
breadcrumb: "Veeam MP for VMware User Guides > Operations Guide > Troubleshooting > Problems Accessing and Displaying Web UI"
dateModified: "2026-10-02"
---

# Problems Accessing and Displaying Web UI

## Access Denied

If using the default **Log in using Windows credentials** check box, the current user account must be a member of the *Veeam Virtualization Extensions Users* group.

If you run Mozilla Firefox and try to access the web UI remotely using the **Login using Windows credentials** option, you will need to perform an additional configuration:

1. In the address bar, enter *about:config*.
2. In the list of configuration options, find **network.automatic-ntlm-auth.allow-non-fqdn**.
3. Set the **network.automatic-ntlm-auth.allow-non-fqdn** configuration option value to *true*.

To log in using different credentials of the *Veeam Virtualization Extensions Users* group member, clear the **Login using Windows credentials** check box and enter the user name and password for the administrator account.

## Login using Windows credentials check box not displayed

When a distributed Veeam installation is used, where the VE Service is installed on a different server from the web UI website, the **Login using Windows credentials** check box will not be available as account delegation across servers is not supported.

## Page does not display

Check your browser settings to ensure the web UI site is included in the list of "*Trusted sites"* (in IE, go to **Tools** > **Internet Options** > **Security**). Alternatively, the **Automatic logon with current user name and password** option should be selected for the list of "*Trusted sites"* (in IE, go to **Tools** > **Internet Options** > **Security** > **Custom Level** and scroll down to the **User Authentication** options).

## Web UI displayed incorrectly in IE with Compatibility View enabled

Web UI website does not support the IE “Compatibility View” feature. To turn it off, click **Tools > Compatibility View settings** and clear the **Display intranet sites in Compatibility View** check box.