This is an archive version of the document. To get the most up-to-date information, see the current version.

Changing Veeam ONE Service Account

You can change Veeam ONE service account or the service account password that you provided during the product installation. For example, changing Veeam ONE service account properties can be required if you use a domain account as the Veeam ONE service account. When you update the domain account password, you must manually update the service account password for Veeam ONE.

To change the Veeam ONE service account or service account password:

Log on as Administrator to the machine where the Veeam ONE Server component is installed.
Change accounts of Veeam ONE Monitor Server and Veeam ONE Reporter Server services:

Click Start, go to Programs > Administrative Tools, and then click Services.
Right-click Veeam ONE Monitor Server service and choose Stop.
Right-click Veeam ONE Monitor Server service, choose Properties and open the Log on tab.
In the This account filed, specify the user name of the service account.
In the Password and Confirm password fields, type a password of the service account.
Click OK.
Repeat steps a–f for Veeam ONE Reporter Server service.

Change the web identity service in the Veeam ONE Settings utility:

Open the Monitor Client.
On the Monitor toolbar, choose Options > Server Settings, and then open the Other Settings tab.
In the Support utility section, click Launch.

Note:

If Monitor Client and Veeam ONE Web UI component are installed on different machines, you must launch Veeam ONE Settings utility on the machine where Veeam ONE Web UI component is installed. To do this, navigate to C:\Program Files\Common Files\Veeam\Veeam ONE Settings and launch the VeeamOneSettings application manually.

In the Veeam ONE Settings window, choose General > Web Identity.
In the User name field, specify the user name of the service account.
In the Password field, type a password of the service account.
Click Save.

Start Veeam ONE Monitor Server and Veeam ONE Reporter Server services:

Click Start, go to Programs > Administrative Tools, and then click Services.
Right-click Veeam ONE Monitor Server service and choose Start.
Right-click Veeam ONE Reporter Server service and choose Start.

Important!

If you want to use Local System as the service account, mind the following:

SQL Server Authentication is required for the account used to connect to the Microsoft SQL Server hosting the Veeam ONE database. For details on modifying database connection settings, see section Database of the Veeam ONE Monitor User Guide.
The account under which the web identity service runs must have the local Administrator permissions on the machine running Veeam ONE Server and necessary permissions on the Microsoft SQL Server. For details, see Connection to Microsoft SQL Server.

Other Ways to Change Service Account

To change Veeam ONE service account, you can also perform the following steps:

Uninstall Veeam ONE.
Re-install Veeam ONE and specify a new service account during installation.

Note that when you re-install Veeam ONE, you must point it to the existing Veeam ONE database.