---
title: "Step 3. Customize Email Template"
description: "You can customize the email template used for alarm notifications. In the template, you can change the following items: Email subject and body Email format You can customize the email template for Mission Critical notifications only."
canonical: "https://helpcenter.veeam.com/docs/one/userguide/configure_email_template.html"
breadcrumb: "User Guide > Working with Alarms > Configuring Alarms > Configuring Alarm Notifications > Configuring Email Notifications > Step 3. Customize Email Template"
dateModified: "2026-10-23"
---

# Step 3. Customize Email Template

You can customize the email template used for alarm notifications. In the template, you can change the following items:

- [Email subject and body](configure_email_template.md#subject)
- [Email format](configure_email_template.md#format)

::: note

You can customize the email template for *Mission Critical* notifications only. You cannot modify the template for alarm summary notifications sent in accordance with the *Other* notification policy. For more information on notification policies, see [Step 2. Configure Notification Frequency](configure_notification_frequency.md).

:::

## Configuring Email Subject and Body {#subject}

You can customize the email notification subject:

1. Open Veeam ONE Client.

   For details, see [Accessing Veeam ONE Components](access.md).

2. In the main menu, click **Settings** > **Server Settings**.

   Alternatively, you can press `[CTRL` + `S]` on the keyboard.

3. In the **Server Settings** window, open the **Notification Policy** tab.
4. In the **Email notification policies** section, select *Mission Critical* and click **Edit template**.
5. In the **Email subject template** field, specify the subject of the notification.

   You can use the following variables in the subject text:

   - *%ALARM_NAME%* — name of the alarm
   - *%TIME%* — date and time when the alarm was triggered or when the alarm status changed
   - *%STATUS%* — current alarm status
   - *%OLD_STATUS%* — status of the alarm before its status was changed
   - *%OBJECT%* — affected infrastructure object
   - *%OBJECT_TYPE%* — type of the affected infrastructure object
   - *%SOURCE%* — affected child object
   - *%LOCATION%* — location of the object in the infrastructure tree
   - *%HOST%* — name of a vCenter Server, SCVMM server, or Veeam Backup & Replication server

6. In the **Select additional fields to include to the email notifications** section, select check boxes next to options you want to include in the body of the email message.

   General options apply to email notification for all types of alarms.

   - **KB article** — select this check box if an email notification must include a knowledge base article.
   - **Business View group** — select this check box if an email notification must include a category assigned to the object in Business View.

   VM options apply to email notifications for VM alarms.

   - **Guest OS IP address** — select this check box if an email notification must include IP and MAC addresses of the affected VM.
   - **Guest OS type** — select this check box if an email notification must include information about the guest OS of the affected VM.
   - **Guest OS hostname** — select this check box if an email notification must include a DNS name of the affected VM.
   - **Notes** — select this check box if an email notification must include custom notes that can be specified in alarm details.

7. Click **OK**.

[![Configure Email Subject and Body](images/configure_email_subject_body.png "Configure Email Subject and Body")](images/configure_email_subject_body.png){.toggle scale=71}

## Configuring Email Format {#format}

By default, Veeam ONE sends email notifications in the HTML format. You can change notification format to *plain text*. Note that plain text notifications do not support HTML elements, formatted text, colors or graphics. Plain text notifications also do not include knowledge base articles.

To choose the email notification format:

1. Open Veeam ONE Client.

   For details, see [Accessing Veeam ONE Components](access.md).

2. In the main menu, click **Settings** > **Server Settings**.

   Alternatively, you can press `[CTRL` + `S]` on the keyboard.

3. On the **SMTP Settings** tab, in the **Email format** section, choose a format: *HTML* or *Plain Text*.
4. Click **OK**.

[![Choose Email Format](images/choose_email_format.png "Choose Email Format")](images/choose_email_format.png){.toggle scale=70}