---
title: "Configuring ServiceNow Incidents"
description: "To receive ServiceNow incidents when an alarm is triggered, you must set ServiceNow notifications as a response action for every alarm manually. To configure ServiceNow alarms: Open Veeam ONE Client. For details, see Accessing Veeam ONE Components."
canonical: "https://helpcenter.veeam.com/docs/one/userguide/configuring_servicenow_alarms.html"
breadcrumb: "User Guide > Working with Alarms > Configuring Alarms > Configuring Alarm Notifications > Configuring ServiceNow Incidents"
dateModified: "2026-10-23"
---

# Configuring ServiceNow Incidents

To receive ServiceNow incidents when an alarm is triggered, you must set ServiceNow notifications as a response action for every alarm manually.

To configure ServiceNow alarms:

1. Open Veeam ONE Client.

   For details, see [Accessing Veeam ONE Components](access.md).

2. At the bottom of the inventory pane, click **Alarm Management**.
3. To open the **Alarm Settings** window for the necessary alarm, do either of the following:

   - Double click the necessary alarm in the list.
   - Right-click the alarm and choose **Edit** from the shortcut menu.
   - Select the alarm in the list and click **Edit** in the **Actions** pane on the right.

4. In the **Alarm Settings** window, open the **Notifications** tab.
5. On the **Notifications** tab, click **Add**.
6. From the **Action** list, select **Create ServiceNow incident**.
7. Click **Save**.

[![Servicenow alarm notification](images/servicenow_alarm_notification.png "Servicenow alarm notification")](images/servicenow_alarm_notification.png){.toggle scale=71}