---
title: "About Veeam App for ServiceNow"
description: "Veeam App for ServiceNow is a ServiceNow application that allows you to manage your Veeam backup infrastructure using Veeam REST APIs and PowerShell commands."
canonical: "https://helpcenter.veeam.com/docs/security_plugins_servicenow/guide/intro.html"
breadcrumb: "User Guide > About Veeam App for ServiceNow"
dateModified: "2026-10-08"
---

# About Veeam App for ServiceNow

Veeam App for ServiceNow is a ServiceNow application that allows you to manage your Veeam backup infrastructure using Veeam REST APIs and PowerShell commands. You can perform the following operations:

- Manage VM backup jobs on your Veeam Backup & Replication servers:
    - Create VM backup jobs from a template
    - Create VM backup jobs through the ServiceNow Service Catalog
    - View, update and delete VM backup jobs
    - Start and stop VM backup jobs
    - Perform data recovery

- Manage unstructured data on your Veeam Backup & Replication servers:
    - Create file backup jobs from a template
    - Create file backup jobs through the ServiceNow Service Catalog
    - View, update and delete file backup jobs
    - Start and stop file backup jobs
    - Perform data recovery

- Manage credentials on your Veeam Backup & Replication servers:
    - View credentials collected from your Veeam Backup & Replication servers
    - Create standard accounts and SSH credentials for unstructured data sources
    - Update and delete credentials

- View backup objects collected from your Veeam Backup & Replication servers including virtual machines, backups, restore points, and so on

- Manage triggered alarms on your Veeam ONE servers:
    - Acknowledge alarms
    - Manually resolve alarms
    - Automatically resolve alarms after resolving incidents

The app includes:

- Veeam Backup & Replication REST API integration:
    - Multiple Veeam Backup & Replication servers support
    - Built-in templates for specific app resources including backup jobs, data sources, job schedule

- Veeam ONE REST API integration with multiple Veeam ONE servers support
- Integration with ServiceNow Service Catalog
- Severity level management for events
- Monitoring dashboards
- Role-based permissions
- Guided setup