---
title: "Managing Triggered Alarms"
description: "Veeam App for ServiceNow allows you to monitor triggered alarms from your Veeam ONE servers and perform the following operations: Acknowledge alarms Resolve alarms Create incidents when alarms meet specific rules For more information on triggered..."
canonical: "https://helpcenter.veeam.com/docs/security_plugins_servicenow/guide/sn_manage_alarms.html"
breadcrumb: "User Guide > Managing Events and Incidents > Managing Triggered Alarms"
dateModified: "2026-10-08"
---

# Managing Triggered Alarms

Veeam App for ServiceNow allows you to monitor triggered alarms from your Veeam ONE servers and perform the following operations:

- Acknowledge alarms
- Resolve alarms
- Create incidents when alarms meet specific rules

For more information on triggered alarms, see the [Working with Alarms](https://helpcenter.veeam.com/docs/one/userguide/alarms_guide.html) section in the Veeam ONE User Guide.

## Viewing Alarms

To view aggregated information on triggered alarms, click **All** > **Veeam** > **Audit** > **Triggered Alarms**. The data is automatically updated every 30 minutes using REST API requests. To get the latest data manually, click **Collect Data**.

To view detailed information on alarm, click the alarm name.

[![](images/triggered_alarms_view.png)](images/triggered_alarms_view.png){.toggle scale=80}

## Acknowledging Alarms

You can acknowledge alarms that are being investigated or resolved. For more information on this operation, see the [Acknowledging Alarms](https://helpcenter.veeam.com/docs/one/userguide/acknowledge_alarms.html) section in the Veeam ONE User Guide.

To acknowledge the alarm, perform the following steps:

1. Click **All** > **Veeam** > **Audit** > **Triggered Alarms**.
2. Select one or more alarms from the list.
3. From the **Actions on selected rows** drop-down list, select **Acknowledge**.
4. Specify a comment and click **OK**.

[![](images/triggered_alarms_acknowledge.png)](images/triggered_alarms_acknowledge.png){.toggle scale=80}

## Resolving Alarms

You can manually resolve alarms if the state of the monitored object is back to normal, or if the alarm requires no further investigation and no corrective actions should be taken. For more information on this operation, see the [Resolving Alarms](https://helpcenter.veeam.com/docs/one/userguide/resolve_alarms.html) section in the Veeam ONE User Guide.

To resolve the alarm, perform the following steps:

1. Click **All** > **Veeam** > **Audit** > **Triggered Alarms**.
2. Select one or more alarms from the list.
3. From the **Actions on selected rows** drop-down list, select **Resolve**.
4. Specify a comment and click **OK**.

[![](images/triggered_alarms_resolve.png)](images/triggered_alarms_resolve.png){.toggle scale=80}

::: note

If you resolve the incident based on the alarm, this alarm will be automatically resolved.

:::

## Creating Rules

To create a triggered alarm rule that will trigger an incident, perform the following steps:

1. Click **All** > **Veeam** > **Audit** > **Triggered Alarm Rules**.
2. Click **New**.
3. Fill in the following fields if applicable:

    - **Caller** — incident reporter.
    - **Service** — affected business service.
    - **Category** — incident type.
    - **Impact** — measure of the incident effect.
    - **Urgency** — how long the resolution can be delayed until an incident has a significant business impact.
    - **Assignment Group** — user group to work on the incident.
    - **Additional Description** — specific details related to the incident.

4. In the **Conditions** section, specify rule conditions that will trigger the incident.
5. Click **Submit**.

To view information on all created incidents, click **All** > **Self-Service** > **Incidents**.

::: tip

By default, an incident contains minimum triggered alarm details displayed in the **Correlation ID** and **Description** fields. To provide more details, link the triggered alarm fields with the incident built-in or custom fields in the **Field Mapping** section.

:::

[![](images/triggered_alarms_rule.png)](images/triggered_alarms_rule.png){.toggle scale=80}