---
title: "Managing Backup Object Events"
description: "Veeam App for ServiceNow allows you to monitor backup objects collected from your Veeam Backup & Replication servers and create incidents based on specific rules."
canonical: "https://helpcenter.veeam.com/docs/security_plugins_servicenow/guide/sn_manage_backup_object_events.html"
breadcrumb: "User Guide > Managing Events and Incidents > Managing Backup Object Events"
dateModified: "2026-10-08"
---

# Managing Backup Object Events

Veeam App for ServiceNow allows you to monitor backup objects collected from your Veeam Backup & Replication servers and create incidents based on specific rules.

## Viewing Backup Objects

To view aggregated information on backup objects and task sessions within these objects, click **All** > **Veeam** > **Inventory** > **Backup Objects**. For more information on data collection and data update mechanisms, see [Viewing Inventory](sn_vm_inventory.md).

To view detailed information on a backup object, click the backup object name.

[![](images/backup_objects_view.png)](images/backup_objects_view.png){.toggle scale=80}

## Creating Rules

To create a rule that will trigger an incident, perform the following steps:

1. Click **All** > **Veeam** > **Audit** > **Backup Object Rules**.
2. Click **New**.
3. Fill in the following fields if applicable:

    - **Caller** — incident reporter.
    - **Service** — affected business service.
    - **Category** — incident type.
    - **Impact** — measure of the incident effect.
    - **Urgency** — how long the resolution can be delayed until an incident has a significant business impact.
    - **Assignment Group** — user group to work on the incident.
    - **Additional Description** — specific details related to the incident.

4. In the **Conditions** section, specify rule conditions that will trigger the incident.
5. Click **Submit**.

To view information on all created incidents, click **All** > **Self-Service** > **Incidents**.

::: tip

By default, an incident contains minimum details displayed in the **Correlation ID** and **Description** fields. To provide more details, link the backup object fields with the incident built-in or custom fields in the **Field Mapping** section.

:::

[![](images/backup_objects_rule.png)](images/backup_objects_rule.png){.toggle scale=80}