Permissions

In this article

    The following permissions are required for proper operation of Veeam Service Provider Console.

    Connecting to Microsoft SQL Server

    The account used to connect to the Microsoft SQL Server hosting the Veeam Service Provider Console database must have the following permissions:

    Connecting Veeam Cloud Connect Server

    The account used to connect a Veeam Cloud Connect server to Veeam Service Provider Console must have:

    The account used to authenticate the management agent installed on the Veeam Cloud Connect server in Veeam Service Provider Console must have:

    Discovery

    The account used to discover computers in the client infrastructure must have local Administrator permissions on all discovered computers.

    Installing and Uninstalling Veeam Backup Agents

    The account used to install and uninstall Veeam backup agents must have local Administrator permissions on computers where the install and uninstall procedures are performed.

    Configuring ConnectWise Manage Connection

    The account used to configure ConnectWise Manage plugin connection must be assigned a security role that has access to the following security modules:

    Companies Security Module

    Security Module Parameter

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Company Maintenance

    None

    None

    None

    All

    Configurations (Allow Access to Veeam Managed Computer)

    All

    All

    All

    All

    Contacts

    None

    None

    None

    All

    Finance Security Module

    Security Module Parameter

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Agreements

    All

    All

    None

    All

    Invoicing

    None

    None

    None

    All

    Procurement Security Module

    Security Module Parameter

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Product Catalog

    All

    All

    None

    All

    Service Desk Security Module

    Security Module Parameter

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Close Service Tickets

    All

    All

    None

    All

    Service Tickets

    My

    My

    My

    My

    System Security Module > Table Setup

    Security Module Parameter

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Company / Company Status

    All

    None

    None

    All

    Company / Company Type

    All

    None

    None

    All

    Company / Configuration

    All

    None

    None

    All

    Invoicing / Billing Cycle

    All

    None

    None

    All

    Products / Category

    All

    None

    None

    All

    Products / Product Type

    All

    None

    None

    All

    Products / Subcategory

    All

    None

    None

    All

    Products / UOM

    All

    None

    None

    All

    Service / Service Board

    All

    None

    None

    All

    Important!

    Make sure you have enabled All access on Add and Inquire levels to the Table Setup security module before customizing the security module.

    Configuring ConnectWise Automate Connection

    The account used to configure Veeam Service Provider Console plugin for ConnectWise Automate connection must be assigned a user class that has the following permissions:

    Permission

    Create

    Read

    Update

    Delete

    Access

    Alerts

    N\A

    N\A

    Full

    N\A

    Full

    Clients

    N\A

    Full

    Full

    Full

    N\A

    Computers

    Full

    N\A

    Full

    Full

    N\A

    Computers: Show All

    N\A

    N\A

    N\A

    N\A

    Full

    Contacts

    N\A

    Full

    N\A

    N\A

    N\A

    Groups: Show All

    N\A

    N\A

    N\A

    N\A

    Full

    Internal Monitors

    Full

    N\A

    Full

    Full

    N\A

    Plugin Manager

    N\A

    N\A

    N\A

    N\A

    Full

    Remote Monitors

    Full

    N\A

    N\A

    Full

    N\A

    Solution Center

    N\A

    N\A

    N\A

    N\A

    Full

    System Config

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Config

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Management

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Overview

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Tickets

    N\A

    N\A

    N\A

    N\A

    Full

    Tickets

    Full

    Full

    Full

    Full

    N\A

    Ticket Requests

    N\A

    N\A

    N\A

    N\A

    Full

    Plugin: Veeam Service Provider Console plugin for ConnectWise Automate

    N\A

    N\A

    N\A

    N\A

    Full