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Veeam Availability Console 2.0
Administrator Guide for Enterprises

Managing Department Owners

Each department in Veeam Availability Console has one Department Owner user. A Department Owner acts on behalf of a department that consumes provided services.

Credentials of a Department Owner are required to:

  • Connect to Veeam Availability Console client Veeam Backup & Replication servers
  • Connect to Veeam Availability Console management agents running on client computers that are protected with Veeam backup agents
  • Gain access to the Veeam Availability Console Client Portal

You can  think of the Department Owner as of a super user at a department level. In the Client Portal, a Department Owner has access to all monitoring and chargeback details for all department locations, and can perform all types of configuration and management tasks. For details on Veeam Availability Console functionality available to a Department Owner in the Client Portal, see Veeam Availability Console User Guide for Enterprises.

Creating Department Owner

You create a Department Owner when registering a new department account in Veeam Availability Console:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. In the menu on the left, under Clients click Departments.
  2. Choose to create a new department and navigate to the User Info step of the wizard.
  3. Specify a user name and/or password for the user who will act as a Department Owner.
  4. Save changes.

For details on creating departments in Veeam Availability Console, see Creating Departments.

Create Client Account

You can also create a Department Owner when registering a new tenant account in Veeam Cloud Connect. For details, see Creating Department Accounts in Veeam Cloud Connect.

Modifying Department Owner Password

You can modify a password for an owner of an already existing department:

  1. Log in to Veeam Availability Console as a Portal Administrator.

For details, see Accessing Veeam Availability Console.

  1. In the menu on the left, under Clients click Departments.
  2. Choose to edit a department and navigate to the User Info step of the wizard.
  3. Change the password for the user who acts as a Department Owner.
  4. Save changes.

For details on modifying a department, see Modifying Department Settings.

Managing Department Owners Note:

When modifying the Department Owner password, mind the following considerations:

  • After you modify the password, the client will need to reconnect to the service provider. Connection settings must be reconfigured for all machines that run Veeam Availability Console management agents, such as Veeam Backup & Replication servers and Veeam backup agents — provided that management agents connect to Veeam Availability Console under the Department Owner account.
  • The password change is applied immediately, without waiting for any running tasks to complete. If you modify the password while client's backup to cloud, backup copy to cloud or replication to cloud jobs are still running, these jobs will fail because of lost connection to cloud repositories and hosts.

Disabling and Deleting Department Owner

Credentials of a Department Owner are specified in a department account. When you disable or delete a department account, the Department Owner user is disabled or deleted along with it.

For details, see Disabling and Enabling Departments and Removing Departments.

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