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Veeam Availability Console 2.0 Update 1
Administrator Guide for Service Providers

Integration with ConnectWise Manage

Veeam Availability Console offers built-in integration with ConnectWise Manage to combine the functionality of both products and consolidate client data in one place.

Integration offers the following capabilities:

  • Consolidated billing. You can consolidate information about services consumed by the clients into a single invoice in ConnectWise Manage.
  • Automated ticketing. You can automatically create service tickets in ConnectWise Manage based on Veeam Availability Console alarms.

This solution is intended for service providers who both:

  • Use Veeam Availability Console to manage and monitor data protection operations and services
  • Use ConnectWise Manage as the primary business management platform

This section assumes that you have a good understanding of ConnectWise Manage.

Integration Features

To provide integration with ConnectWise Manage, Veeam Availability Console uses a predefined application plugin. The plugin allows two applications communicate with each other through integration features — integration points that allow bidirectional synchronization of data.

ConnectWise Manage plugin includes the following integration features:

In This Section

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Deployment Guide

Administrator Guide for Service Providers

User Guide for Service Providers

Quick Start Guide for Service Providers

Administrator Guide for Enterprises

User Guide for Enterprises

Quick Start Guide for Enterprises

RESTful API Reference