Repairing VAO Agents
If you want to change credentials of a user account that you specified when connecting a Veeam Backup & Replication server to VAO, or if you encounter a connection issue and a Veeam Backup & Replication server acquires the Disconnected state, you can repair the VAO agent running on the server.
If you upgrade a standalone Veeam Backup & Replication server connected to VAO, you must also repair the VAO agent running on the server. However, it is recommended that you wait approximately 10 minutes before repairing the agent because Veeam ONE Client has to process infrastructure changes related to the upgrade.
- Select the VAO agent and click Repair.
- Complete the Repair VAO Agent wizard:
- At the Credentials step, clear the Use current credential settings check box and specify credentials of a user account for connecting to the Veeam Backup & Replication server. The user name must be specified in the DOMAIN\USERNAME format.
- At the Summary step, review the configured settings and click Finish.