Support Information

If you have any questions or issues with Veeam Backup for Microsoft Azure, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, provide the Veeam Customer Support Team with the following information:

Viewing Product Details

To view the product details, do the following:

  1. In the System Menu, click Configuration.
  2. In the inventory pane, in the Server Settings section, select Support Information.

In the About section of the Updates tab, you can view the following information:

For more information, see Controller Server.

  • Worker Version — version of the worker instance.

For more information, see Workers.

  • Microsoft Azure Tenant ID — an identification number of the Azure tenant.

For more information, see this Microsoft article.

  • Support Code — an ID of the Veeam support contract.

Support Information

Downloading Logs

To download logs, do the following:

  1. In the System Menu, click Configuration.
  2. In the inventory pane, in the Server Settings section, select Support Information.
  3. Open the Download Logs tab.
  4. Click Download Logs.
  5. In the Download Logs window, select the period:

Veeam Backup for Microsoft Azure will collect logs for the specified time interval and save them to the default download location on the local machine in a single log.zip archive.

Downloading Log Files

I want to report a typo

There is a misspelling right here:

 

I want to let the Veeam Documentation Team know about that.