Getting Technical Support

In this article

    If you have any questions or issues with Veeam Backup for GCP, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

    When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

    Viewing Product Details

    To view the product details, do the following:

    1. Switch to the Configuration page.
    2. Navigate to Support Information > Updates.

    The About section of the Updates tab displays the following information:

     

    Tip

    You can click the link in the Available Updates section of the Updates tab to check for, download and install new product versions and available package updates. For more information, see Updating Veeam Backup for Google.

     

    Support Information

    Downloading Logs

    To download the product logs, do the following:

    1. Switch to the Download Logs tab.
    2. Click Download Logs.
    3. In the Download Logs window, specify a time interval for which the logs will be collected:

    After you click OK, the logs will be saved locally in the default download folder as a single .ZIP archive.

     

    Downloading Log Files