Subscription License

To ensure a smooth license update and provide sufficient time to install a new license file, Veeam offers a grace period. The grace period is a period of time during which the product keeps working in a full-version mode after the license has expired, or the number of managed mailboxes exceeds the number covered by the license.

License Expired

The information below refers to the case when your subscription license has expired, describing the behavior in grace and post-grace periods.

Grace Period
Length	1 month
Product operation	Not affected.
Notification message	The following message will be displayed in the UI: "Your subscription license has expired and needs to be renewed. Managed mailboxes will continue to be processed for the duration of grace period." Up to the last week of the grace period, the message box will be displayed in the main window once a week (when the UI is first time opened). During the last week, the message box will be displayed in the main window each time the UI is opened.

Grace Period

Length

1 month

Product operation

Not affected.

Notification message

The following message will be displayed in the UI:

"Your subscription license has expired and needs to be renewed. Managed mailboxes will continue to be processed for the duration of grace period."

Up to the last week of the grace period, the message box will be displayed in the main window once a week (when the UI is first time opened).
During the last week, the message box will be displayed in the main window each time the UI is opened.

Post-Grace Period
Product operation	Backup: processing of all mailboxes will be stopped; scheduled jobs will be terminated with failure; the corresponding message will be written to the log (see above).
Product operation	Restore: not affected.
Notification message	UI: The following message will be displayed in the UI each time it is opened: "Your license has expired, and your grace period is over. Managed mailboxes will no longer be processed. To continue using the product, obtain a new license."
Notification message	Job log: The following message will be written to the job log: "Your license has expired, and your grace period is over. Managed mailboxes will no longer be processed."

License Exceeded

The information below refers to the case when your subscription license was exceeded, describing the behavior in grace and post-grace periods.

Grace Period
Length		2 months
If exceeded by up to 20 mailboxes or up to 20% of the license count (whichever is greater)	Product operation	Backup: additionally process not more than 20 mailboxes or 20% of the license count (whichever number is greater).
	Product operation	Restore: not affected.
	Notification message	The following message will be displayed in the UI: "Your license limit has been exceeded by <X> mailboxes. You have <Y> days remaining to obtain additional licenses before mailboxes exceeding the license count are no longer processed." A message box will be displayed when you open the UI first time after exceeding the license count. Then the message box will be displayed in the main window once a week and/or after any further increase in the number of managed mailboxes exceeding the license count.
If exceeded by more than 20 mailboxes or more than 20% of the license count (whichever is greater)	Product operation	Backup: continue to process these 20 (or 20%) extra mailboxes according to FIFO queue logic (that is, "first in - first out"); no more additional mailboxes will be processed.
	Product operation	Restore: not affected.
	Notification message	UI: the following message will be displayed each time the UI is opened: "Your license limit has been exceeded by more than X mailboxes. Additional mailboxes exceeding this limit will not be processed. To manage these mailboxes, please obtain additional licenses."
	Notification message	Job log: the following message will be written: "Your license limit has been exceeded by X mailboxes, and your grace period for exceeding the license count is over. Mailboxes exceeding the license count will no longer be processed"

Post-Grace Period
Product operation	Backup: processing of excessive mailboxes (in FIFO queue) will be stopped; no more extra mailboxes will be queued for processing; corresponding messages will be displayed in the UI and written to the log (see below).
Product operation	Restore: not affected.
Notification message	UI: The following message will be displayed in the UI each time it is opened: "Your license limit has been exceeded by X mailboxes, and your grace period for exceeding the license count is over. Mailboxes exceeding the license count will no longer be processed. To manage these mailboxes, please obtain additional licenses."
Notification message	Job log: The following message will be written: "Your license limit has been exceeded by X mailboxes, and your grace period for exceeding the license count is over. Mailboxes exceeding the license count will no longer be processed"

Send feedback | Updated on 2/8/2018