The solution uses Veeam Cloud Gateway component for data transfer when tenant explores or restores data from the organization datastore backup. So, you need to open Veeam Backup & Replication console and make sure that:
- You configured the Cloud Gateway settings, as described here.
- You added the tenant to Veeam Backup & Replication server, as described here, and communicated all the necessary settings to the tenant. The tenant should be displayed in the console under Cloud Connect > Tenants node like shown below.
- Specify TLS certificate for connection, as described here.