---
title: "Connection with Platform Service Lost"
description: "Sent when a connection between the Platform Service and an external infrastructure is lost. Event ID: 36500 Event message details: Connection from platform service to infrastructure <InfrastructureID> has been lost Severity: Warning"
canonical: "https://helpcenter.veeam.com/docs/vbr/events/event_36500.html"
breadcrumb: "Event Reference > Infrastructure Components > Repositories > External Backup Repositories > Connection with Platform Service Lost"
dateModified: "2026-10-01"
---

# Connection with Platform Service Lost

Sent when a connection between the Platform Service and an external infrastructure is lost.

## General Information

**Event ID**: 36500

**Event message details**: Connection from platform service to infrastructure `<InfrastructureID>` has been lost

**Severity**: Warning

## Parameters

<table class="Blue_Table">
  <tr style="vertical-align:top">
    <th>
      <p>Parameter Name</p>
    </th>
    <th>
      <p>Description</p>
    </th>
    <th>
      <p>Example</p>
    </th>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">InfrastructureID</span></p>
    </td>
    <td>
      <p>External infrastructure ID.</p>
    </td>
    <td>
      <p><span class="T_Filenames">InfrastructureID="00060777-c811-9ac3-040b-ac1f6b3b984e"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">CreationTimeUTC</span></p>
    </td>
    <td>
      <p>Connection creation time.</p>
    </td>
    <td>
      <p><span class="T_Filenames">CreationTimeUTC="07/25/2026 09:41:34"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">VbrHostName</span></p>
    </td>
    <td>
      Backup server name. Can be a DNS name, an FQDN or an IP address.
    </td>
    <td>
      <p><span class="T_Filenames">VbrHostName="vbrsrv01.tech.local"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">VbrVersion</span></p>
    </td>
    <td>
      Veeam Backup & Replication version.
    </td>
    <td>
      <p><span class="T_Filenames">VbrVersion="13.1.0.411"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">Version</span></p>
    </td>
    <td>
      Event version (service parameter).
    </td>
    <td>
      <p><span class="T_Filenames">Version="1"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">Description</span></p>
    </td>
    <td>
      Event message details.
    </td>
    <td>
      <p><span class="T_Filenames">Description="Connection from platform service to infrastructure 00060777-c811-9ac3-040b-ac1f6b3b984e has been lost"</span></p>
    </td>
  </tr>
</table>

## Syslog Message Example

```
1 2026-07-26T10:41:34.053209+01:00 VBRSRV01 Veeam_MP - - [origin enterpriseId="31023"] [categoryId=0 instanceId=36400 InfrastructureID="00060777-c811-9ac3-040b-ac1f6b3b984e" CreationTimeUTC="07/25/2026 09:41:34" VbrHostName="vbrsrv01.tech.local" VbrVersion="13.1.0.411" Version="1" Description="Connection from platform service to infrastructure 00060777-c811-9ac3-040b-ac1f6b3b984e has been lost"]
```