---
title: "Proactive Support Disabled"
description: "Sent when a user disables proactive technical support services and diagnostic data sharing. For more information, see Viewing License Information. Event ID: 41306 Event message details: Proactive support was disabled by <UserName> Severity: Info"
canonical: "https://helpcenter.veeam.com/docs/vbr/events/event_41306.html"
breadcrumb: "Event Reference > Licenses > Proactive Support Disabled"
dateModified: "2026-10-01"
---

# Proactive Support Disabled

Sent when a user disables proactive technical support services and diagnostic data sharing. For more information, see [Viewing License Information](https://helpcenter.veeam.com/docs/vbr/userguide/license_view.html).

## General Information

**Event ID**: 41306

**Event message details**: Proactive support was disabled by `<UserName>`

**Severity**: Info

## Parameters

<table class="Blue_Table">
  <tr style="vertical-align:top">
    <th>
      <p>Parameter Name</p>
    </th>
    <th>
      <p>Description</p>
    </th>
    <th>
      <p>Example</p>
    </th>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">UserFullInfo</span></p>
    </td>
    <td>
      <p>Detailed information about the user who performed an operation. Includes the following data:</p>
      <ul>
      <li><code>fullName</code> — the user name</li>
      <li><code>loginType</code></li>
      </ul>
    </td>
    <td>
      <p><span class="T_Filenames">UserFullInfo="&lt;ModifiedUserInfo fullName="TECH\user1" loginType="0" /&gt;"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">VbrHostName</span></p>
    </td>
    <td>
      Backup server name. Can be a DNS name, an FQDN or an IP address.
    </td>
    <td>
      <p><span class="T_Filenames">VbrHostName="vbrsrv01.tech.local"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">VbrVersion</span></p>
    </td>
    <td>
      Veeam Backup & Replication version.
    </td>
    <td>
      <p><span class="T_Filenames">VbrVersion="13.1.0.411"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">Version</span></p>
    </td>
    <td>
      Event version (service parameter).
    </td>
    <td>
      <p><span class="T_Filenames">Version="1"</span></p>
    </td>
  </tr>
  <tr style="vertical-align:top">
    <td>
      <p><span class="T_Filenames">Description</span></p>
    </td>
    <td>
      Event message details.
    </td>
    <td>
      <p><span class="T_Filenames">Description="Proactive support was disabled by TECH\user1."</span></p>
    </td>
  </tr>
</table>

## Syslog Message Example

```
1 2026-07-25T11:15:09.345068-07:00 VBRSRV01 Veeam_MP - - [origin enterpriseId="31023"] [categoryId=0 instanceId=41306 UserFullInfo="<ModifiedUserInfo fullName="TECH\user1" loginType="0" />" VbrHostName="vbrsrv01.tech.local" VbrVersion="13.1.0.411" Version="1" Description="Proactive support was disabled by TECH\user1."]
```