---
title: "Getting Technical Support"
description: "If you have any questions or issues with Veeam Backup & Replication, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal."
canonical: "https://helpcenter.veeam.com/docs/vbr/qsg/logs.html"
breadcrumb: "Quick Start Guide > Getting Technical Support"
dateModified: "2026-10-21"
---

# Getting Technical Support

If you have any questions or issues with Veeam Backup & Replication, you can search for a resolution on [Veeam R&D Forums](https://forums.veeam.com/) or submit a support case in the [Veeam Customer Support Portal](https://www.veeam.com/support.html).

When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:

- Version information for the product and its infrastructure components
- The error message or an accurate description of the problem you are facing
- Log files

## Downloading Logs

To export the product logs, do the following:

1. In the Veeam Backup & Replication console, open the main menu and navigate to **Help** > **Support Information**.
2. In the **Export Logs** wizard, do the following:

   1. At the **Scope** step, do the following: 

      1. Select the **Export all logs for selected components** option. 
      2. In the **Managed servers** list, select the backup server.
      3. If you use installed Veeam Backup & Replication with the PostgreSQL database and the same database is used to store tenant backups, select **Collect local PostgreSQL instance logs**.

   2. At the **Date Range** step, specify the time interval for which logs must be collected.
   3. At the **Location** step, specify the destination folder to which the logs will be exported.
   4. Wait for the export process to complete, review the results and click the **Open folder** link to browse to exported log files and log package.

![](images/export_logs.png)