---
title: "Getting Technical Support"
description: "If you have any questions or issues with Veeam Data Cloud Salesforce Extension, you can submit a support case in the Veeam Customer Support Portal."
canonical: "https://helpcenter.veeam.com/docs/vdc_salesforce_extension/userguide/support.html"
breadcrumb: "User Guide > Getting Technical Support"
dateModified: "2026-10-26"
---

# Getting Technical Support

If you have any questions or issues with Veeam Data Cloud Salesforce Extension, you can submit a support case in the [Veeam Customer Support Portal](https://www.veeam.com/support.html).

- Version information for the product, the Salesforce edition, the type and ID of your Salesforce organization (production or sandbox).
- The error message and an accurate description of the problem you are facing.
- The error text from the *Archive Viewer Logs* object related to observed issue.

## Viewing Logs

Administrators assigned the *VBSF Package Administrator* permission set can access the *Archive Viewer Logs* object to view logs. Logs are created in following cases:

- For each restore operation.
- For each failed request to view archived data.

Each log includes:

- Record field description
- The source endpoint of the request
- JSON full request payload
- Code HTTP status (for example, 200, 401, 500)
- Message API response message (if any)
- JSON returned response payload
- Information about retrieved records and failed requests.