---
title: "Repairing Orchestrator Agents"
description: "If you want to change credentials of a user account that you specified when connecting a Veeam Backup & Replication server to Orchestrator, or if you encounter a connection issue and a Veeam Backup & Replication server acquires the Disconnected..."
canonical: "https://helpcenter.veeam.com/docs/vro/userguide/repairing_vro_agents.html"
breadcrumb: "User Guide > Configuring Veeam Recovery Orchestrator > Connecting Infrastructure > Connecting Veeam Backup & Replication Servers > Repairing Orchestrator Agents"
dateModified: "2026-08-26"
---

# Repairing Orchestrator Agents

If you want to change credentials of a user account that you specified when connecting a Veeam Backup & Replication server to Orchestrator, or if you encounter a connection issue and a Veeam Backup & Replication server acquires the *Disconnected* state, you can repair the Orchestrator agent running on the server.

::: note

If you [upgrade a remote Veeam Backup & Replication server](upgrade_vbr.md) connected to Orchestrator, you must also repair the Orchestrator agent running on the server. However, it is recommended that you wait approximately 10 minutes before repairing the agent because Veeam ONE Client has to process infrastructure changes related to the upgrade.

:::

1. Select the Orchestrator agent and click **Repair Agent**.
2. The **Dependency Check** window will inform you if any DataLabs or recovery plans are related to the Veeam Backup & Replication server.

   - If any of the items occur to be *Locked*, Orchestrator will not be able to repair the Orchestrator agent.

     In this case, wait until Orchestrator stops processing the items, power off plan testing in the locked DataLabs, reset the locked recovery plans — and then try repairing the Orchestrator agent again.

   - If none of the items are *Locked*, click **Continue** to confirm the operation.

   [![Repairing Orchestrator Agent](images/repairing_agent.png "Repairing Orchestrator Agent")](images/repairing_agent.png){.toggle scale=55}

3. Complete the **Repair Orchestrator Agent** wizard:

   1. At the **Settings** step, select the necessary account from the **Credentials** drop-down list for connecting to the Veeam Backup & Replication server. For an account to be displayed in the **Credentials** list, it must be added to the configuration database as described in section [Adding Credentials](adding_credentials_manually.md). If you have not set up an account beforehand, click **Add** and follow the steps of the **Add Credential** wizard. For more information on the required account permissions, see [Permissions](permissions.md).

      The provided credentials will be also used to launch the Orchestrator agent on the server. The user name must be specified in the *DOMAIN\\USERNAME* or *USERNAME* format.

      [![Repairing Orchestrator Agent](images/repair_agent.png "Repairing Orchestrator Agent")](images/repair_agent.png){.toggle scale=65}

   2. At the **Summary** step, review the configured settings and click **Finish**.

      [![Repairing Orchestrator Agent](images/repair_agent_finish.png "Repairing Orchestrator Agent")](images/repair_agent_finish.png){.toggle scale=65}