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Veeam Endpoint Backup FREE 1.5
User Guide

Reporting Issues

For Veeam Endpoint Backup, Veeam Software provides support by email only.

Reporting Issues Important!

Mind the following:

  • If you have any questions about the product functionality, do not submit a support case via the Veeam Customer Center Portal and do not send an email to the Veeam Support Team directly. To submit a support case, use the Control Panel in Veeam Endpoint Backup.
  • You can submit a support case only in the Control Panel of the current version of Veeam Endpoint Backup. If you use older version of Veeam Endpoint Backup, upgrade Veeam Endpoint Backup and check whether the problem still exists in the current version. If the problem exists, use the Control Panel to submit a support case.

To submit a support case in the Control Panel:

  1. Double-click the Veeam Endpoint Backup icon in the system tray or right-click the Veeam Endpoint Backup icon in the system tray and select Control Panel.
  2. Click the Support tab.
  3. Click Technical Support.
  4. In the email field of the Report an issue window, enter a valid email address.

If the email address that you have entered in not registered at the Veeam Customer Center Portal, click Register on the right of the email field. Veeam Software will register your email address and send you a verification email to the specified address. When you receive a verification email, open it and click a link provided in the email to complete the verification procedure. After the verification procedure is complete, you will be able to submit a support case.

  1. In the description fields, enter a short and detailed description of your problem.
  2. Select the I agree that debug logs will be uploaded to Veeam servers automatically check box and click Submit Case.

Veeam Endpoint Backup will automatically collect logs from your computer and open a support case at the Veeam Customer Center Portal.

Reporting Issues 

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