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Veeam Backup & Replication 9.5
Evaluator's Guide for VMware vSphere

Performing Self-Restore of VM Guest OS Files

You can delegate a task of restoring guest OS files of Windows-based VMs to users having administrator rights on these VMs, for example, to application owners. Delegated file-level restore simplifies the data restore process. Users do not have to wait for backup administrators to recover deleted or modified files and folders.

For delegated file-level restore, Veeam Backup & Replication offers the Veeam Self Service File Restore portal. Authorized users can log on to the portal, browse the content of VM backups and restore the necessary VM guest OS files and folders to the original location or download restored files to the local computer. The restore process does not require any intervention from the backup administrator side: users can perform search and restore operations on their own, just like the administrator working with Veeam Backup Enterprise Manager.

Only authorized users can browse and restore files in the Veeam Self Service File Restore portal. To be able to see the content of VM backups, the user must be added to the Local Administrators group in the VM guest OS. When the user logs on to the portal, the portal displays only those VMs and restore points that the user is permitted to access. Other VMs are not visible to the user.

Evaluation Case

In this exercise, you will perform self-service restore of VM guest OS files from the backup file using the Veeam Self Service File Restore portal.



To restore VM guest OS files using the Veeam Self Service File Restore portal:

  1. Log on to the VM whose guest OS files you plan to restore. Make sure that the user account under which you plan to perform self-service restore is added to the local Administrators group on this VM.

Check Local Administrators on a VM

  1. In Veeam Backup & Replication, configure a backup job that processes this VM. At the Guest Processing step of the New Backup Job wizard, select the Enable guest file system indexing check box and specify a user account for file indexing.

For details, see the Performing Backup exercise.

Performing Self-Restore of VM Guest OS Files

  1. Run the backup job to produce a backup file.

Run the Backup Job

  1. Log on to Veeam Backup Enterprise Manager using the Administrator account.
  2. Open the Configuration view.
  3. In the Backup Servers section, click Start Collecting to collect the latest data about the performed backup job from the Veeam backup server. To check if data has been collected, click Sessions on the left and make sure that the data collection session has completed with the Success status.

Collect Data from the Backup Server

  1. Sign out from Veeam Backup Enterprise Manager.
  2. Together with Veeam Backup Enterprise Manager, the Veeam Backup & Replication setup deploys the Veeam Self Service File Restore portal. To open the portal web console, choose Programs > Veeam  > Veeam Self Service File Restore.

To access Veeam Self Service File Restore portal remotely, use the following address:


  1. Log on to the Veeam Self Service File Restore portal under the user account that you plan to use to restore VM guest OS files.

Log in to Self-Service Portal

  1. The portal will display only one tab — Files, with the file tree of the VM guest OS file system.

You can choose the necessary VM and a restore point from which you want to restore data.

  1. Find the necessary file or folder using the Browse or Search tab on the left, right-click it and select the necessary restore option from the list.

Choose Files to Restore


Open the file or folder restore location and make sure that the file or folder has been successfully restored.

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Evaluator's Guide for VMware vSphere

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