To troubleshoot issues with Veeam Endpoint Backup for LabTech or Veeam Endpoint Backup, or submit a support case, you might need to gather diagnostic logs.
Gathering Logs for Veeam Endpoint Backup for LabTech
To gather diagnostic logs for Veeam Endpoint Backup for LabTech:
1.On the LabTech Control Center toolbar, click Dashboard.
Alternatively, choose Main > Dashboard from the LabTech Control Center menu.
2.In the System Dashboard window, open Config > Integration > Veeam Endpoint Backup for LabTech.
3.In the menu on the left, click About.
4.Click Download Logs and save the archive with logs to a location of your choice.
Gathering Logs for Veeam Endpoint Backup
To gather Veeam Endpoint Backup diagnostic logs from one or more remote endpoints:
1.In the LabTech Control Center, navigate to the Veeam Endpoint Backup Jobs section.
▪[For LabTech 11] Double-click a client or location, and open the Veeam Endpoint Backup Jobs tab.
You can also expand Clients > Client > Location and double-click the necessary computer. In the Computer Management window, click Plugins, and then click Veeam Endpoint Backup Jobs.
▪[For LabTech 10.5] Double-click a client, location or computer, and open the Veeam Endpoint Backup Jobs tab.
2.Select one or more endpoints in the list and click Download logs.
3.Click Browse and specify where the archive with logs must be saved.
4.Click Start to start download. Once files are downloaded, click OK.