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Missing Alerts in the Ops Mgr console

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Symptoms

Alerts on vCenter events or performance status are not received in Ops Mgr, when such alerts were expected (for example, Alarms were triggered in vCenter, but no matching/related alerts appeared in Ops Mgr).

Causes

There may be a connection or configuration problem between VE Service/Collector(s) and the VMware systems. First work through the checks described in previous troubleshooting steps above (Veeam Virtualization Extensions UI dashboard, perform Test Connection and so on).

If all connections and configuration are optimal, then check the following:

The relevant Rules/Monitors may be disabled in Ops Mgr — either in the default configuration or by override.
The relevant Rules/Monitors may be enabled, but the threshold or response differs from the expected or default vCenter value. (this may be by design, to reduce unwanted alerts and retain operational relevance in the Ops Mgr console). For example note that some vCenter Alarms may trigger a state-change in Ops Mgr, but do not (by default) generate an Alert.

Solution

Review the available rules and monitors for VMware events and performance counters in the Veeam MP for VMware Reference.

This reference document set includes:

All performance collection rules
All event (alert-generating) rules
All performance and event based Monitors
All out-of-box configuration for overrides, enable/disable, etc.

If the required rule/monitor is enabled and running, but does not seem to be firing as expected, then there may be a break in the data connection chain from vCenter to Collector to Ops Mgr. Review the steps for Troubleshooting Event and Performance Data Delivery.

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