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Troubleshooting

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The Veeam components are largely ‘self-monitoring’ using built-in Ops Mgr functionality, and additional rules and monitors in the Veeam MP for VMware; the first step in troubleshooting should be to review the Veeam MP Managed Infrastructure view showing Extensions Service, Monitoring Group (default), Collector heartbeat tracker and vCenter Server connection:

Veeam Extensions Topology

Alerts visible here will refer to licensing, service status, and connections to VMware systems for:

VE Service

Veeam Collector(s)

Use the other available views in the Veeam for VMware > Veeam Collectors subfolder of views to troubleshoot problems in the Veeam back-end collection infrastructure.

Also check standard Ops Mgr alerts (in the Monitoring > _All Active Alerts view) for the status of the Ops Mgr Agents deployed to the Veeam servers.

Some specific troubleshooting scenarios are examined in more detail further.

In This Section

Viewing and Exporting Logs

Problems Accessing and Displaying Veeam UI

Veeam MP Dashboards/Views are Empty

Veeam Components Not Visible in Ops Mgr

VMware Objects Not Visible in Ops Mgr

Unstable Behavior from Ops Mgr Health Service

Missing Alerts in the Ops Mgr console

Troubleshooting Event and Performance Data Delivery

How to Open a Veeam Support Call

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