Support Information

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    If you have any questions or issues with AWS Plug-in for Veeam Backup & Replication, Veeam Backup & Replication or Veeam Backup for AWS, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

    When you submit a support case, we recommend you provide information on the installed products to the Veeam Customer Support Team. Product logs contain this information.

    To export logs, do the following:

    1. From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
    2. At the Scope step of the Export Logs wizard, select Export all logs for selected components.
    3. In the Managed servers list, select the Veeam Backup & Replication server, Veeam Backup for AWS appliances and other components for which you want to export logs.
    4. Complete the wizard as described in the Export Logs section in the Veeam Backup & Replication User Guide.

    Support Information