If you have any questions or issues with AWS Plug-in for Veeam Backup & Replication, Veeam Backup & Replication or Veeam Backup for AWS, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.
When you submit a support case, we recommend you provide information on the installed products to the Veeam Customer Support Team. Product logs contain this information.
To export logs, do the following:
- From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
- At the Scope step of the Export Logs wizard, select Export all logs for selected components.
- In the Managed servers list, select the Veeam Backup & Replication server, Veeam Backup for AWS appliances and other components for which you want to export logs.
- Complete the wizard as described in the Export Logs section in the Veeam Backup & Replication User Guide.