This is an archive version of the document. To get the most up-to-date information, see the current version.Getting Technical Support
If you have any questions or issues with Veeam Backup for Microsoft Azure, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.
When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:
- Version information for the product and its components
- The error message or an accurate description of the problem you are facing
- Log files
To view the product details, do the following:
The About section of the Updates page displays the following information:
- Server version — the currently installed version of Veeam Backup for Microsoft Azure.
- Worker version — the version of worker instances launched by Veeam Backup for Microsoft Azure.
- FLR service version — the version of the File-level recovery service currently running on the backup appliance.
- Microsoft Azure Tenant ID — the unique identification number of the Azure tenant to which the backup appliance belongs.
- Support Code — the unique identification number of the Veeam support contract.
Tip |
You can click the link in the Updates section to check for, download and install new product versions and available package updates. For more information, see Updating Veeam Backup for Microsoft Azure. |
To download the product logs, do the following:
- Switch to the Download Logs tab.
- Click Download Logs.
- In the Download Logs window, specify a time interval for which the logs will be collected:
- Select the Last option if you want to collect data for a specific number of days in the past.
- Select the Period option if you want to collect data for a specific period of time in the past.
