This guide is for service providers who still use the legacy Service Provider Portal for Microsoft 365 until migration to the new Veeam Data Cloud portal is complete. For migration details, see Migration of Existing Customers to the New Veeam Data Cloud Portal. If you already use the new portal, click here for the correct guide.

Getting Support

If you require assistance, you can access online help at Veeam Help Center or contact Veeam Customer Support. If your customers need support, they must contact their service provider. You can configure the support page of the customer portal. For details, see Setting Customer Support.

To view the Veeam websites that provide product support, click Support on the left and select one of the following options:

Click Visit the Help Centre to view the documentation for Veeam Data Cloud for Microsoft 365.
Click Visit the Knowledge Base to view the knowledge base articles related to Veeam Data Cloud for Microsoft 365.
Click Open a Support Case to raise a support case. You will need to log in to the Veeam My Account Portal. For details on how to create a Veeam account, see this Veeam KB article.