This is an archive version of the document. To get the most up-to-date information, see the current version.

Migrating Veeam Service Provider Console

In case you need to move Veeam Service Provider Console Server to another location, and want to preserve configuration and client data, you can install Veeam Service Provider Console Server on a new machine and connect it to an existing database.

Before You Begin

Before you start the migration process, complete the following prerequisites:

Check and save the version of the Veeam Service Provider Console server which you want to migrate to a new machine.

Make sure that the machine in which you plan to migrate Veeam Service Provider Console meets software and hardware requirements.

For details, see System Requirements

Make sure that an account used to connect to Veeam Service Provider Console database has necessary permissions.

For details, see Connecting to Microsoft SQL Server.

Migrating Veeam Service Provider Console Server

To migrate Veeam Service Provider Console server to a new machine and connect to an existing database:

Move the Veeam Service Provider Console database to an existing Microsoft SQL Server instance that you want to use in the new installation. For details on database migration, see Microsoft Docs.
Install a new Veeam Service Provider Console Server on a target machine as described in section Install Veeam Service Provider Console.
At the SQL Server Instance step of the installation wizard, select the Use existing instance of SQL Server option and point to the database migrated at step 1.
Follow through the other steps of the wizard to complete the installation.

Important!

Consider the following:

If you had any updates installed on top of the Veeam Service Provider Console major release version, you cannot specify a migrated database during installation. To workaround version mismatch between the new Veeam Service Provider Console server and existing database, at the SQL Server Instance step of the installation wizard, select the Install new instance of SQL Server option. When installation completes, update Veeam Service Provider Console to the version of the previous installation. Then, connect to a migrated database. For details, see section Configuring SQL Server Connection Settings of the Guide for Service Providers.
If you used a self-signed security certificate, you will need to manually configure a trusted connection between Veeam Service Provider Console and management agents. Alternatively you can migrate the certificate used in your previous installation. For details, see section Installing Security Certificates of the Guide for Service Providers.
If your new Veeam Service Provider Console server is connected to the same domain as the previous installation, portal user roles will be restored from the database.

In case you installed Veeam Service Provider Console in a different domain, or you had any portal user roles assigned to local users of the previous Veeam Service Provider Console Server, you may need to reassign portal user roles manually. For details, see section Managing Administrator Portal Users of the Guide for Service Providers.