This is an archive version of the document. To get the most up-to-date information, see the current version.

How to Open a Veeam Support Call

If none of the above steps resolve your issue, then you may open a support call with Veeam. Information for contacting Veeam Support and support policy guide are available at the Customer Center Portal at cp.veeam.com.

Note that you will need to produce a .zip file of diagnostic data to send to Veeam support:

Open the Veeam UI.
Click the Help button and select Export Logs from the list.
Attach this file to your support request with the problem description.

How to Open a Veeam Support Call Note:

If the log files are too large to attach, email the support address, and an alternative delivery method will be agreed (such as FTP upload).