Adding Veeam ONE Instances

To add a Veeam ONE integration instance, perform the following steps:

1. In the main menu, click Settings.
2. On the Integrations > Instances tab, search the Veeam ONE REST API (Partner Contribution) integration and click Add instance.
3. In the Instance Settings window, specify the following settings:

• Name — Name of the Veeam ONE instance. Select the Fetches incidents setting to start fetching incidents from the instance and display data on the Veeam Incident Dashboard.

• Classifier — Name of the integration incident classifier. By default, Veeam ONE Incidents Classifier is used. If you want to customize the default classifier, find it on the Settings > Objects Setup > Incidents > Classification and Mapping tab, make a copy and edit integration incident types. Then, select the new classifier in the instance settings.

• Mapper (Incoming) — Name of the integration mapper for incoming incidents. By default, Veeam ONE Incoming Mapper is used. If you want to customize the default mapper, find it on the Settings > Objects Setup > Incidents > Classification and Mapping tab, make a copy and edit mapping between event attributes and integration incident types. Then, select the new mapper in the instance settings.

• Credentials — Credentials you use to connect to the Veeam ONE REST API. Must have administrator privileges and multi-factor authentication (MFA) disabled.
• Resource URL — URL you use to connect to the Veeam ONE REST API:

• Format — <hostname>:<port>
• Default port number — 1239

• First fetch time — Time period that defines how far back in time incidents will be fetched from the instance for the first time. The default value is 3 days.
• Triggered Alarms Per Request — Maximum number of incidents based on triggered alarms that can be created per fetch. The default value is 200.

• API Request Timeout (Seconds) — Timeout for Veeam ONE REST API requests. The default value is 120.

• Incidents Fetch Interval — Time interval for fetching new incidents from the instance. The default value is 10 minutes.

4. To check the connection to the Veeam ONE REST API, click Test.
5. If the check is successful, click Save & exit. Fetching incidents will start automatically.