This is an archive version of the document. To get the most up-to-date information, see the current version.

Limitations for Remote Access Console

The Remote Access Console has the following limitations:

The Remote Access Console must be of exactly the same version as Veeam Backup & Replication installed on the tenant backup server.

In case versions differ, the Remote Access console will display a notification offering to establish a remote desktop connection to the tenant backup server. To learn more, see Remote Desktop Connection to Tenant.

The SP cannot perform the following operations with the Remote Access Console:

Perform file-level restore
Perform application items restore with Veeam Explorers
Perform file copy operations using the Files view of the Veeam Backup & Replication console

To overcome this limitation, the SP can establish a remote desktop connection to the tenant backup server. After that, the SP can perform necessary operations in the Veeam Backup & Replication console deployed locally on the tenant backup server.