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Remote Connection to Tenant Backup Server

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The SP can use the Veeam Backup & Replication console to connect to the tenant backup server. This may be helpful, for example, if the tenant encounters a problem with managing its backup infrastructure and asks the SP to change settings in Veeam Backup & Replication deployed on the tenant side. The remote connection functionality allows the SP to manage tenant backup servers without the need to configure additional network connections, thus reducing security risks and network management overhead.

The remote connection functionality is available for the SP and tenant if the following conditions are met:

The tenant connected to the SP using credentials of a standalone tenant account. Remote connection to a backup server of a tenant with a vCloud Director tenant account is not supported.
The tenant has enabled the Allow this Veeam Backup & Replication installation to be managed by the service provider option at the process of connecting to the SP. To learn more, see Specify Cloud Gateway Settings.

Veeam Backup & Replication offers two types of connection to the tenant backup server:

With the Remote Access Console — in this case, the SP can log on to the tenant backup server and perform the required operations in Veeam Backup & Replication. For example, the SP can use the Remote Access Console to change configuration options in Veeam Backup & Replication, run jobs or perform available restore tasks.
With the Remote Desktop Connection client — in this case, the SP can launch a remote session over the RDP protocol and log on to the Microsoft Windows OS running on the tenant backup server.

To establish and keep remote connections between the tenant backup server and Veeam Cloud Connect infrastructure components on the SP side, Veeam Backup & Replication uses network redirectors. Network redirectors communicate through the cloud gateway allowing Veeam Backup & Replication components deployed on the SP side to access the tenant backup server. To learn more, see Network Redirectors.