Getting Technical Support
If you have any questions or issues with Google Cloud Plug-in for Veeam Backup & Replication, Veeam Backup & Replication or Veeam Backup for Google Cloud, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.
When you submit a support case, it is recommended that you provide the Veeam Customer Support Team with the following information:
- Version information for the product and its components
- The error message or an accurate description of the problem you are facing
- Log files
Exporting Logs
To export the product logs, do the following:
- In the Veeam Backup & Replication console, open the main menu and navigate to Help > Support Information.
The Export Logs wizard will open.
- At the Scope step of the wizard:
- Select Export all logs for selected components.
- In the Managed servers list select the backup server, Veeam Backup for Google Cloud appliances and other components for which you want to export logs.
- Complete the wizard as described in the Veeam Backup & Replication User Guide, section Export Logs.