Contacting Support

If you have any problems with Veeam Backup & Replication deployment or operation, contact Veeam Technical Support. For information on Veeam Technical Support Tiers, SLAs and coverage, see the Veeam Customer Support Policy.

We recommend that you send all log files when submitting a support ticket to ensure that overall and comprehensive information is provided to the Veeam Support Team. For more information, see the Exporting Logs section in the Veeam Backup & Replication User Guide.