Veeam Customer Support does not assist with issues related to the K10 platform, management of Kubernetes containers and K10 policies. You have to contact Kasten support.
When you submit a support case, we recommend you provide information on the installed products to the Veeam Customer Support Team. Product logs contain this information.
To export logs, do the following:
- From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
- At the Scope step of the Export Logs wizard, select Export all logs for selected components.
- In the Managed servers list, select the Veeam Backup & Replication server and other components for which you want to export logs.
- Complete the wizard as described in the Export Logs section in the Veeam Backup & Replication User Guide.
In the Export Logs wizard, you can not export logs for separate K10 policies and backup files.