Support Information

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    If you have any questions or issues with Veeam Backup & Replication, you can search for a resolution on Veeam R&D Forums or submit a support case in the Veeam Customer Support Portal.

    Important

    Veeam Customer Support does not assist with issues related to the K10 platform, management of Kubernetes containers and K10 policies. You have to contact Kasten support.

    When you submit a support case, we recommend you provide information on the installed products to the Veeam Customer Support Team. Product logs contain this information.

    To export logs, do the following:

    1. From the main menu of the Veeam Backup & Replication console, select Help > Support Information.
    2. At the Scope step of the Export Logs wizard, select Export all logs for selected components.
    3. In the Managed servers list, select the Veeam Backup & Replication server and other components for which you want to export logs.
    4. Complete the wizard as described in the Export Logs section in the Veeam Backup & Replication User Guide.

    Important

    In the Export Logs wizard, you can not export logs for separate K10 policies and backup files.

    Support Information