Veeam Service Provider Console 4.0 [Archived]
Deployment Guide
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This is an archive version of the document. To get the most up-to-date information, see the current version.

Permissions

In this article

    The following permissions are required for proper operation of Veeam Service Provider Console.

    Connecting to Microsoft SQL Server

    The account used to connect to the Microsoft SQL Server hosting the Veeam Service Provider Console database must have the following permissions:

    • public role (default permissions)
    • dbcreator role (needed to create the Veeam Service Provider Console database during the Veeam Service Provider Console installation procedure)
    • db_owner and public roles on the Veeam Service Provider Console database
    • public permissions on the master database
    • public permissions on the msdb database
    • [For Always-On Availability Groups] VIEW SERVER STATE, VIEW ANY DEFINITION permissions

    Connecting Veeam Cloud Connect Server

    • Connection account

    The account used to connect a Veeam Cloud Connect server to Veeam Service Provider Console must have:

      • local Administrator permissions on the Veeam Cloud Connect machine
      • access to the admin$ share on the Veeam Cloud Connect machine.
    • Service account

    The account used to authenticate the management agent installed on the Veeam Cloud Connect server in Veeam Service Provider Console must have:

      • local Administrator permissions on the Veeam Cloud Connect machine
      • Backup Administrator role assigned in Veeam Cloud Connect
      • access to the admin$ share on the Veeam Cloud Connect machine.

    Discovery

    The account used to discover computers in the client infrastructure must have local Administrator permissions on all discovered computers.

    Installing and Uninstalling Veeam Backup Agents

    The account used to install and uninstall Veeam backup agents must have local Administrator permissions on computers where the install and uninstall procedures are performed.

    Configuring ConnectWise Manage Connection

    The account used to configure ConnectWise Manage plugin connection must be assigned a security role that has access to the following security modules:

    Security Module

    Add Level

    Edit Level

    Delete Level

    Inquire Level

    Agreements

    All

    All

    All

    All

    Close Service Tickets

    All

    All

    All

    All

    Company Maintenance

    All

    All

    All

    All

    Company/Contact Group Maintenance

    All

    All

    All

    All

    Configurations

    All

    All

    All

    All

    Contacts

    All

    All

    All

    All

    Invoicing

    All

    All

    All

    All

    Product Catalog

    All

    All

    All

    All

    Project Tickets

    All

    All

    All

    All

    Service Tickets

    All

    All

    All

    All

    Setup Table Access for Company Configuration

    All

    All

    All

    All

    Setup Table Access for Product Types

    All

    All

    All

    All

    Setup Table Access for Product Categories

    All

    All

    All

    All

    Setup Table Access for Unit of Measure

    All

    All

    All

    All

    Configuring ConnectWise Automate Connection

    The account used to configure Veeam Service Provider Console plugin for ConnectWise Automate connection must be assigned a user class that has the following permissions:

    Permission

    Create

    Read

    Update

    Delete

    Access

    Alerts

    N\A

    N\A

    Full

    N\A

    Full

    Clients

    N\A

    Full

    Full

    Full

    N\A

    Computers

    Full

    N\A

    Full

    Full

    N\A

    Computers: Show All

    N\A

    N\A

    N\A

    N\A

    Full

    Contacts

    N\A

    Full

    N\A

    N\A

    N\A

    Groups: Show All

    N\A

    N\A

    N\A

    N\A

    Full

    Internal Monitors

    Full

    N\A

    Full

    Full

    N\A

    Plugin Manager

    N\A

    N\A

    N\A

    N\A

    Full

    Remote Monitors

    Full

    N\A

    N\A

    Full

    N\A

    Solution Center

    N\A

    N\A

    N\A

    N\A

    Full

    System Config

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Config

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Management

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Overview

    N\A

    N\A

    N\A

    N\A

    Full

    System Dashboard: Tickets

    N\A

    N\A

    N\A

    N\A

    Full

    Tickets

    Full

    Full

    Full

    Full

    N\A

    Ticket Requests

    N\A

    N\A

    N\A

    N\A

    Full

    Plugin: Veeam Service Provider Console plugin for ConnectWise Automate

    N\A

    N\A

    N\A

    N\A

    Full