Permissions

The following sections describe permissions required for proper operation of Veeam Service Provider Console.

Veeam Service Provider Console Service Account

The service account must have Local Administrator permissions on the machine where Veeam Service Provider Console Server component is installed.

Security Module Parameter	Add Level	Edit Level	Delete Level	Inquire Level
Company Maintenance	None	None	None	All
Configurations (Allow Access to Veeam Managed Computer)	All	All	All	All
Contacts	None	None	None	All

Security Module Parameter	Add Level	Edit Level	Delete Level	Inquire Level
Agreements	All	All	None	All
Invoicing	None	None	None	All

Security Module Parameter	Add Level	Edit Level	Delete Level	Inquire Level
Product Catalog	All	All	None	All

Security Module Parameter	Add Level	Edit Level	Delete Level	Inquire Level
Close Service Tickets	All	All	None	All
Service Tickets	My	My	My	My

Security Module Parameter	Add Level	Edit Level	Delete Level	Inquire Level
Company / Company Status	All	None	None	All
Company / Company Type	All	None	None	All
Company / Configuration	All	None	None	All
Invoicing / Billing Cycle	All	None	None	All
Products / Category	All	None	None	All
Products / Product Type	All	None	None	All
Products / Subcategory	All	None	None	All
Products / UOM	All	None	None	All
Service / Priority	All	None	None	All
Service / Service Board	All	None	None	All

Important!

Make sure you have enabled All access on Add and Inquire levels to the Table Setup security module before customizing the security module.

Permission	Create	Read	Update	Delete	Access
Alerts	N\A	N\A	Full	N\A	Full
Clients	N\A	Full	Full	Full	N\A
Computers	Full	N\A	Full	Full	N\A
Computers: Show All	N\A	N\A	N\A	N\A	Full
Contacts	N\A	Full	N\A	N\A	N\A
Groups: Show All	N\A	N\A	N\A	N\A	Full
Internal Monitors	Full	N\A	Full	Full	N\A
Plugin Manager	N\A	N\A	N\A	N\A	Full
Remote Monitors	Full	N\A	N\A	Full	N\A
Solution Center	N\A	N\A	N\A	N\A	Full
System Config	N\A	N\A	N\A	N\A	Full
System Dashboard: Config	N\A	N\A	N\A	N\A	Full
System Dashboard: Management	N\A	N\A	N\A	N\A	Full
System Dashboard: Overview	N\A	N\A	N\A	N\A	Full
System Dashboard: Tickets	N\A	N\A	N\A	N\A	Full
Tickets	Full	Full	Full	Full	N\A
Ticket Requests	N\A	N\A	N\A	N\A	Full
Plugin: Veeam Service Provider Console plugin for ConnectWise Automate	N\A	N\A	N\A	N\A	Full