Before You Begin

Before you begin the upgrade process:

• Download the latest version of Veeam Service Provider Console installation image from www.veeam.com/downloads.html.

• Back up the Microsoft SQL Server configuration database used by Veeam Service Provider Console, so that you can go back to the previous version in case of issues with the upgrade. For details, see this Veeam KB article.
• Make sure that there is enough space provided for the Microsoft SQL Server configuration database upgrade. For details on database sizing, see Sizing Guidelines.
• Make sure that versions of Veeam Cloud Connect, Veeam Backup & Replication, Veeam backup agents, Veeam Backup for Microsoft 365, Veeam ONE and operating systems in the Veeam Service Provider Console infrastructure are supported in version 9.3. For details on version compatibility, see System Requirements.
• If you deployed Veeam Service Provider Console using a distributed installation scenario, make sure that Veeam Service Provider Console maintenance mode is disabled. Otherwise, you will not be able to upgrade the Web UI component.
• Make sure that all active Veeam Service Provider Console Web UI sessions are closed.
• Make sure that Veeam Service Provider Console Server and Veeam Service Provider Console Web UI certificates are valid and not expired. For details, see Veeam Service Provider Console Certificates.

If you deployed Veeam Service Provider Console using a distributed installation scenario, you must firs upgrade the Server component, and then the Web UI component.