Performing Self-Restore of VM Guest OS Files

Self-restore allows you to delegate guest OS file restore from backup administrators to users with local Administrator privileges on VMs. Users do not have to wait for backup administrators to recover deleted or modified files and folders.

For self-restore, Veeam Backup Enterprise Manager provides the Self Service File Restore portal. When users log on to the portal, they see only those VMs where they are members of local Administrators group. Other VMs are not visible to the users.

Before You Begin

Consider the following:

  • The Enterprise Plus license is installed on the Veeam Backup Enterprise Manager server. You can use a valid trial license or paid license.
  • The user account under which you plan to perform self-service restore belongs to a trusted domain or the same domain as the Veeam Backup Enterprise Manager server. Users from untrusted domains cannot use the self-restore capability.
  • The user must be a member of local Administrators group on the VM whose guest OS files you plan to restore.

The user has access to restore points created after this user gets local Administrator privileges.

  • You have successfully connected backup servers to Veeam Backup Enterprise Manager and collected data from them. For details, see Adding Veeam Backup Server.

Performing Self-Restore

To restore VM guest OS files using the Veeam Self-Service File Restore portal:

  1. Log in to the VM whose guest OS files you plan to restore. Make sure that the user account under which you plan to perform self-service restore is added to the local Administrators group on this VM.

Check Local Administrators on a VM

  1. Log in to Veeam Backup Enterprise Manager using the user account under which you installed the program.
  2. Open the Jobs tab and run the job with guest file indexing enabled. You can run the job several times to produce several restore points.
  3. At the top right corner, click Configuration to open the Configuration view.
  4. Select the Backup Servers tab. In the working area, click Start Collecting.

Veeam Backup Enterprise Manager will collect data about jobs from the backup server. To check whether collecting data finished, click the Sessions tab. Make sure that the data collection session has completed with the Success status.

Collect Data from the Backup Server

  1. On another machine, open a browser and use the following address to access Veeam Self-Service File Restore portal remotely:https://enterprise_manager_server_IP_address:9443/selfrestore
  2. Log in to the portal. Specify the user account with local Administrators privileges on the machine for which you plan to restore files. See the first step.
  3. The portal will display only one tab — Files. At the top of the working area, click the pick different machine link. Select the required VM.
  4. Click the field with the calendar icon and choose the restore point from which you want to restore data.
  5. At the top of the working area, click Mount.
  6. Find the necessary file or folder, select it. At the top-right corner, click Other Actions > Restore > Overwrite.

The original file will be overwritten.

Choose Files to Restore


For more information on self restore, see Using Self-Service File Restore Portal to Restore Machine Guest Files in the Enterprise Manager User Guide.

Page updated 1/25/2024

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