Veeam Customer Protection Policy

Veeam Customer Protection Policy (VCPP) protects a relationship between VCSP partners and their customers. The policy includes a fully automated end-user reporting system that provides Veeam with information about service provider tenants and their usage consumption. Veeam uses this information to implement end user account protection and make sure that network marketing strategies will not be applied to these accounts from the Veeam side. Customers will not be contacted by Veeam Sales representatives directly.

Note

Veeam does not have access to any sensitive data or customer contact information. Only the following information is collected:

State
City
Address

Postal code

The end-user reporting system is built in Veeam Service Provider Console. To implement VCPP, do the following:

Enable the Company Management option using the built-in VCSP Pulse plug-in for Veeam Service Provider Console. For more information, see Enabling VCSP Pulse Integration in the Guide for Service Providers.
Enable Automatic License Key Updates for each backup server and Veeam Service Provider Console. For more information, see Automatic License Key Update.
Provide the required information about the customer in VCSP Pulse.

You can see the VCPP status of all reported end user accounts in VCSP Pulse.