This is an archive version of the document. To get the most up-to-date information, see the current version.

Logs and Support

If you have any questions or issues with Veeam Plug-in for SAP on Oracle or Veeam Backup & Replication, you can search for a resolution on Veeam Community Forums or submit a support case in the Veeam Customer Support Portal.

When you submit a support case, we recommend you attach necessary logs related to Veeam Plug-in operations.

Veeam Plug-in Logs

To export Veeam Plug-in logs, do the following:

In the Veeam Backup & Replication server, go to %PROGRAMDATA%\Veeam\Backup\Plugin.
Copy logs of the required backup or restore process.

SAP Backint Logs

To export SAP Backint logs, in the SAP on Oracle server, go to /tmp/veeam_plugin_logs/<user_name>/ and copy the following files:

SapOracleBackint.log
SapBackintOracleManager.log
Agent.Source.log

BRTools Logs

The Detail and Summary logs of BRTools, are stored in the /oracle/SID/sapbackup and /oracle/SID/saparch directories.

For details, see the following sections of the SAP Database Guide: Oracle: BRBACKUP Logs, BRRESTORE Logs, BRARCHIVE Logs, BRRECOVER Logs.