Scenario A. Managing Veeam Backup Agents

Veeam Service Provider Console can be used as a platform for centralized management of Veeam backup agents. The solution allows you to automate deployment and configuration of Veeam backup agents on computers in local and remote networks, manage backup jobs, monitor and report on the status of data protection operations.

Usage Scenario

Consider the following scenario: as a managed service provider (MSP), you plan to provide managed backup and recovery services to a client company. Computers in the client company infrastructure will be protected with Veeam backup agents. You want to use Veeam Service Provider Console to deploy and configure Veeam backup agents on client computers, perform ongoing backup and restore tasks, automate reporting and billing operations.

You plan to charge for each managed computer protected with Veeam backup agent. Managed workstations and servers will be charged differently. In addition, you will set a flat fee for ongoing backup and restore operations.

Reference Environment

To follow the instructions provided in this scenario, you must use an environment with two logical sites:

  • Management site is a location where Veeam Service Provider Console is deployed.
  • Client site is a location where client computers reside. On this site, you will need to choose several Microsoft Windows computers (physical or virtual, servers or workstations) where you will install Veeam backup agents.

The management and client sites normally belong to different networks, separated by WAN links. However, for trial purposes, these sites can be parts of the same network.

Reference Environment


To walk through this scenario, complete the following prerequisites:

  • Deploy Veeam Service Provider Console as described in Deployment.
  • Perform initial configuration as described in Before You Begin: Initial Configuration.
  • On the client site, choose several Microsoft Windows computers on which you will install Veeam backup agents. The computers must be part of the same Active Directory domain. It is recommended to group the client computers to the same AD organizational unit. One of client computers must have an Internet connection (this computer will host the master agent).
  • Make sure that client computers are powered on and configured to allow discovery: Remote Scheduled Tasks Management (RPC) firewall rule must be enabled for inbound traffic.
  • On client computers that run a Microsoft Windows desktop OS, the Windows Management Instrumentation (WMI-In) firewall rule must be configured to allow inbound traffic.
  • Make sure that client computers are configured to allow installation of Veeam backup agents: File and Printer Sharing (SMB-In) firewall rule must be enabled for inbound traffic.
  • Make sure you have a user account with local Administrator privileges on all Microsoft Windows computers on the client site.

Step-By-Step Walkthrough

To walk through this scenario, perform the following steps:

  1. Configure a subscription plan.
  2. Register an account for a managed client company.
  3. Perform discovery of client computers and install Veeam backup agents.
  4. Run Veeam backup agent jobs.
  5. Create a backup report.
  6. Create an invoice.